Please read these terms carefully before using the Keepers platform.
These Terms of Service ("Terms") govern your access to and use of the Keepers platform, website, and related services (collectively, the "Services") operated by Keepers Technologies, Inc. ("Keepers," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Keepers provides an operations platform for short-term rental (STR) property managers, owners, and hospitality operators. The platform includes tools for scheduling and automating housekeeping workflows, coordinating maintenance, tracking inventory and supplies, managing cleaner and service provider networks, monitoring quality assurance, and providing operational visibility across properties.
Specific features and availability may vary by subscription plan. We reserve the right to modify, add, or remove features at any time with reasonable notice.
To access certain features of the Services, you must create an account. You agree to:
You must be at least 18 years of age to create an account. We reserve the right to terminate accounts that violate these Terms.
Access to the Keepers platform is provided on a subscription basis. Fees are based on your selected plan and the number of properties in your portfolio. Current pricing is available at usekeepers.com/pricing. We reserve the right to change our pricing with advance notice.
Subscription fees are billed monthly or annually, in advance, depending on the billing cycle you select. All fees are non-refundable except as expressly set forth in these Terms or required by applicable law.
You are responsible for all applicable taxes on the fees you pay. Keepers will collect and remit taxes as required by law.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the platform through the end of the paid period.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
Keepers operates a marketplace connecting property operators with cleaning professionals and service providers ("Providers"). The following terms apply to marketplace interactions:
The Services may integrate with third-party platforms including Airbnb, VRBO, property management systems, and calendar services. Your use of these integrations is subject to the terms of those third-party providers. Keepers is not responsible for the functionality, availability, or data practices of third-party platforms.
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your data as described in the Privacy Policy.
You retain ownership of the data you submit to the platform ("Customer Data"). By uploading or submitting Customer Data, you grant Keepers a limited license to use that data to operate and improve the Services.
The Services and all content, features, and functionality — including but not limited to software, text, graphics, logos, and designs — are owned by Keepers Technologies, Inc. and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any part of the Services without our prior written consent.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
KEEPERS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, KEEPERS TECHNOLOGIES, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO KEEPERS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Keepers Technologies, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
We may suspend or terminate your account and access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease.
You may terminate your account at any time by contacting us or through your account settings. Provisions that by their nature should survive termination will survive, including Sections 9–12.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice within the platform. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.
If you have questions about these Terms, please contact us:
Keepers Technologies, Inc.
legal@usekeepers.com