How we collect, use, and protect your information.
Keepers Technologies, Inc. ("Keepers," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Keepers platform, website at usekeepers.com, and related services (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Services. By using the Services, you consent to the practices described in this policy.
We collect information you provide when you create an account, use the platform, or contact us, including:
When you use the Services, we automatically collect certain technical information, including:
If you connect third-party services such as Airbnb, VRBO, or a property management system (PMS), we may receive reservation data, calendar information, and property details from those platforms. We use this information solely to provide the Services you have requested.
We use the information we collect to:
We do not sell your personal information to third parties for their own marketing purposes.
We share information with trusted third-party vendors who assist us in operating the platform, including cloud hosting providers, payment processors, analytics providers, and customer support tools. These providers are contractually required to use your information only to perform services on our behalf.
When you use the Keepers marketplace, certain information — such as property addresses, job details, and operational instructions — is shared with cleaners and service providers who accept work through the platform. This sharing is necessary to fulfill the service you requested.
If Keepers undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Keepers, our users, or the public.
We retain your information for as long as your account is active or as needed to provide you with the Services. We may also retain information for legitimate business purposes such as legal compliance, dispute resolution, and enforcement of our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable time, unless retention is required by law.
We implement industry-standard technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.
No method of transmission over the Internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant features. Types of cookies we use include:
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the platform.
Depending on your location, you may have rights regarding your personal information, including:
To exercise any of these rights, contact us at privacy@usekeepers.com. We will respond to your request within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect and sell, the right to delete personal information, and the right to opt out of the sale or sharing of personal information.
Keepers does not sell personal information. To submit a CCPA/CPRA rights request, contact us at privacy@usekeepers.com.
The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it promptly. If you believe we have collected information from a child, please contact us.
The platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Keepers Technologies, Inc.
Privacy Inquiries
privacy@usekeepers.com
For general inquiries, visit our About page or email hello@usekeepers.com.