⚡ Platform Comparison

The Short-Term Rental Operations Platform Built for Property Managers

Stop running your STR portfolio through group texts, spreadsheets, and disconnected tools. Keepers gives property managers one operating system for cleaning, maintenance, inventory, inspections, and guest readiness. Know what's happening at every property. Know what needs attention. Know whether it's ready.

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20+
Hours saved per week
4.9★
Avg inspection score
100%
Turnovers tracked
1
Platform for everything

Everything you need to run your STR portfolio

Built for STR operators who are done duct-taping their operations together. Keepers handles every piece of your business in one powerful platform.

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Turnover Automation

Auto-schedule cleaners, inspectors, and restockers based on reservations — zero manual coordination.

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Maintenance Tracking

Log, assign, and resolve maintenance issues fast. Keep your properties guest-ready at all times.

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Guest Communications

Automate check-in instructions, house rules, and follow-ups. Deliver a 5-star guest experience every time.

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Pro Marketplace

Find, hire, and rate vetted local service pros. Build a reliable team without the headache.

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Reservation Control

Full visibility into every reservation across all your properties and channels — in one calendar.

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AI Quality Assurance

AI-powered inspection checklists and photo verification ensure nothing slips through the cracks.

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Financials & Statements

Owner statements, expense tracking, and financial reporting — all automated and always accurate.

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Portfolio Health

Real-time dashboards showing occupancy, revenue, and operational health across your entire portfolio.

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Team Communications

Keep your whole team — cleaners, maintenance, managers — aligned with built-in messaging and task tracking.

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See Keepers in Action

Watch how STR operators use Keepers to automate turnovers, manage maintenance, and scale their portfolios — all in one platform.

Why Property Managers Need a Dedicated STR Operations Platform

Short-term rental operations are fundamentally different from traditional property management. Your properties turn over in hours, not months. A guest arrives in four hours and expects the property to be spotless, fully stocked, and ready. A maintenance issue discovered at 2 PM needs resolution by 5 PM check-in. An inventory shortage becomes a guest complaint. A cleaner no-show becomes a cancellation. These are daily operational pressures that generic project management tools and spreadsheets cannot handle. Property managers running Airbnb, VRBO, Booking.com, and direct-booking portfolios face a common problem: operational chaos. Cleaning jobs are assigned through text messages. Maintenance issues are reported in emails and forgotten. Inventory levels are guessed rather than tracked. Guest readiness is assumed rather than verified. Communication is scattered across five different channels, and there is no single source of truth for what is happening at each property. This fragmentation creates missed steps, delayed turnovers, guest complaints, refund requests, negative reviews, and operational stress. The solution is not more people—it is a dedicated operations platform designed for how short-term rentals actually work. Keepers is built specifically for STR property managers who need to coordinate cleaning, maintenance, inventory, team communication, and guest readiness from one place. Unlike general property management software that focuses on reservations and billing, Keepers focuses on operational execution: getting the work done, verifying it was done correctly, and proving to guests and owners that the property is ready.

The Core Problem: Fragmented Workflows Across Tools and Channels

Most property managers manage their STR operations through a patchwork of disconnected systems. Reservations live in Airbnb, VRBO, or a PMS like Hostaway or Guesty. Cleaning coordination happens through text messages or WhatsApp. Maintenance issues are reported in email or phone calls. Inventory tracking happens in spreadsheets or not at all. Team communication is scattered across multiple group chats. Guest messaging happens on the OTA platform. The result is operational blindness: the property manager does not have a single view of what is happening across their portfolio. Is the cleaner at the property right now? How much inventory does the property have? Has the maintenance issue been assigned? Is the property actually ready for the next guest? Finding answers requires contacting multiple people, checking multiple apps, and searching through old messages. This creates coordination overhead, delays response time, and makes it easy for important tasks to slip through the cracks. A cleaner confirms a property is clean via text, but the property manager does not realize a coffee maker is broken until the guest complains. A maintenance issue is reported but never assigned to a provider. Supplies run out before a guest arrives. A task is assigned but nobody follows up to confirm it is actually complete. Each of these is a small gap, but across a portfolio of 10, 20, or 50+ properties, these gaps multiply into major operational problems. A dedicated short-term rental operations platform eliminates this fragmentation by creating one place where every operational function—cleaning, maintenance, inventory, communication, quality assurance, and guest readiness—connects to the same property record. This unified approach reduces coordination overhead, improves response time, and creates accountability because every task has clear ownership, deadline, and proof of completion.

Cleaning Workflows: From Assignment to Verified Completion

Cleaning is the foundation of guest readiness in short-term rentals. A property that is not clean before a guest arrives generates immediate complaints, bad reviews, refunds, and damage to the operator's reputation. Yet most property managers coordinate cleaning through text messages, creating a workflow with no structure and no verification. Cleaners are assigned jobs via text. The property manager has no confirmation when the job is actually done. Photos might be submitted to verify work, but there is no consistent format or standard. The operator has to manually review every photo to spot issues. Quality is inconsistent because there is no checklist, no standard, and no accountability. By check-in time, if there is a problem, it is too late to fix it. A proper cleaning workflow solves this by creating structure at every step. First, the cleaning job is created from the reservation—automatically triggered when a guest checks out. The job includes the property address, check-in time, and a property-specific checklist customized to that unit's standards. The right cleaner is assigned based on location, availability, and prior performance. The cleaner receives the job with all details and requirements visible in one place—not scattered across a text thread. The cleaner works through the property-specific checklist, completing each task step by step. When the job is complete, the cleaner submits photo proof of critical areas—bathrooms, bedrooms, kitchen, living spaces. The operator receives the submitted work with photos and a checklist completion record. But the key differentiator: the photos are reviewed automatically using AI Quality Assurance to flag visible issues before the operator manually reviews them. If the AI detects a potential problem—hair, dust, unmade bed, uncleaned surface—the operator is alerted immediately. If an issue is flagged, the cleaner is asked to return and correct it. Only when the photos pass AI review and the operator confirms readiness is the property marked guest-ready. This structured workflow—job assignment, checklist completion, photo documentation, AI verification, operator confirmation—replaces text-based chaos with accountability and proof. Property managers stop wondering if the property is clean. They know it is clean because they have a checklist completion record, photo proof, AI review, and a documented verification step.

Maintenance Visibility: Issues Reported, Assigned, Tracked, and Resolved

Maintenance issues in short-term rentals are inevitable. A toilet overflows. An air conditioner stops working. A washing machine breaks. The hot water heater fails. These emergencies can occur at any time, and the longer they go unresolved, the more likely they are to impact the guest experience or create safety hazards. Many property managers discover maintenance issues too late—when a guest reports them during or after their stay. By then, it is a guest complaint, a bad review, and a refund situation. A maintenance visibility system prevents this by creating structured issue reporting and fast resolution workflows. When a cleaner discovers a broken appliance, they do not just mention it in a text message—they report it through the platform, which automatically creates a maintenance task linked to the property. The property manager receives an alert and can immediately assign the issue to an available service provider from the Keepers marketplace or their existing vendor network. The service provider receives the work order with priority, property address, issue description, and photos of the problem. The property manager can track the job status in real time—is it assigned, in progress, or complete? When the repair is finished, the service provider confirms completion with photos, and the issue is marked resolved. The maintenance history for that property is preserved, so future issues with the same appliance or system are easier to diagnose. This workflow eliminates maintenance surprises. Every issue is reported, assigned, tracked, and resolved with a documented record. Property managers can see the status of every open maintenance issue across their entire portfolio at a glance—knowing which properties have urgent issues that could impact the next guest arrival. This visibility enables proactive decision-making: if a repair will take longer than the turnover window, the property manager can reach out to the next guest to reschedule or offer an alternative property.

Inventory and Supply Management: Never Run Out Before Guest Arrival

Inventory problems are one of the most common causes of preventable guest complaints. Toilet paper runs out. Soap dispensers are empty. Coffee pods are gone. Linens are missing. These are small issues that generate big frustration and bad reviews. Many property managers address this by maintaining a general list of supplies but never verify that cleaners actually restocked items after each turnover. Cleaners assume someone else is responsible for restocking. Supplies run out. A guest arrives and finds an empty bathroom, missing towels, or no coffee. The complaint happens. The review is posted. The damage is done. Proper inventory management connects supply tracking to the operational workflow—specifically, to the cleaning and turnover process. Instead of maintaining a static inventory list, the property manager creates property-specific supply checklists: toilet paper, hand soap, body wash, shampoo, towels, linens, kitchen supplies, coffee, and any specialty items for that property type. This checklist is delivered to the cleaner as part of every cleaning job assignment. The cleaner must confirm each supply item is restocked—not just assume it is already there. The cleaner photographs supplies if needed, confirming in the system that restocking is complete. The operator receives a record of what was confirmed stocked after every job. If inventory is running low, the operator is alerted so supplies can be reordered before the next turnover. This transforms inventory management from a guessed static list to a verified, job-by-job confirmation. Property managers know with certainty that every property has been restocked after every cleaning because the cleaner has confirmed it in the system. Supply issues disappear because they are prevented through a structured workflow. Guests never find themselves in a property with empty soap dispensers or missing towels because these items are verified and documented as part of every turnover.

How Keepers Solves This

Keepers is the short-term rental operations platform designed to solve all of these problems in one unified system. It combines five core capabilities—VERIFY, EXECUTE, CONNECT, AUTOMATE, and TALK—into one operating layer that property managers use to run their entire STR business. VERIFY is Keepers' core differentiator. It is not enough to complete a task. Property managers need to know that the task actually meets the standard. Keepers uses AI Quality Assurance to review cleaning photos automatically, detect visible issues, flag them for operator attention, and require correction if needed. This moves property managers from guessing whether a property is clean to knowing with confidence whether it meets the property standard. EXECUTE means getting the work done. Keepers includes a full-service provider marketplace of vetted cleaners, maintenance professionals, and service companies across all categories—HVAC, plumbing, electrical, pool care, landscaping, and more. Property managers can assign work to their existing vendors or access the Keepers marketplace to find local providers. The workflow is the same: job is assigned, provider accepts, work is completed, and proof is documented. CONNECT means integrating with the tools property managers already use. Keepers is PMS-neutral, meaning operators can keep Hostaway, Guesty, OwnerRez, Streamline, or any other reservation system and add Keepers on top as the operations and verification layer. Reservations automatically trigger cleaning jobs, maintenance alerts, and operational workflows. AUTOMATE means reducing manual coordination. Instead of texting cleaners, emailing vendors, and manually checking supply levels, Keepers automates these workflows: reservations create jobs, tasks are assigned based on rules, alerts notify the operator of issues, inventory is tracked after every job. Property managers save hours every week that used to go to manual coordination. TALK is Keepers' voice interface that lets operators interact with the platform conversationally. Instead of logging in to check status, they can ask 'Hey Keepers, what needs my attention today?' and receive a briefing. For property managers managing 10, 20, or 50+ properties, Keepers becomes the operating system that makes it possible to scale without proportional increase in headcount. Everything connects to the same property record. Every task has clear ownership. Every workflow has accountability. Every guest arrives to a property that has been verified ready.

Ready to transform your STR operations?

Run your entire STR operation — maintenance, guest comms, financials, and portfolio health — all in one platform.

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Frequently Asked Questions

What is a short-term rental operations platform?
A short-term rental operations platform is software designed specifically for the operational work that happens between guest stays—cleaning, maintenance, inventory, inspections, team communication, and guest readiness. Unlike PMS platforms that manage reservations and payments, or general project management tools, an STR operations platform connects all the workflows needed to actually prepare a property for the next guest. Keepers is the leading STR operations platform because it manages cleaning from job assignment through AI-verified completion, tracks maintenance issues from report through resolution, confirms inventory restocking after every job, and consolidates team communication by property. Property managers use Keepers to replace scattered texts, emails, and spreadsheets with one connected system for all operational functions.
How is an STR operations platform different from a property management software?
Property management software typically focuses on reservations, channel management, payments, guest communication, and reporting. These are important functions, but they do not cover operational execution. An STR operations platform sits on top of the PMS and focuses on the work that needs to happen to actually prepare each property for guests. Keepers is PMS-neutral, meaning operators keep their existing reservation system and add Keepers as the execution layer. Keepers coordinates cleaning, tracks maintenance, manages inventory, verifies quality, and connects teams—the operational functions a PMS does not handle. Many property managers use Guesty or Hostaway for reservations and Keepers for operations.
Can Keepers work with my existing PMS like Hostaway or Guesty?
Yes. Keepers is designed to integrate with major PMS platforms including Hostaway, Guesty, OwnerRez, Streamline, Hospitable, and Hostfully. You keep your existing PMS as the reservation system of record. Keepers becomes the operations and verification layer on top. When a reservation is confirmed in your PMS, it automatically triggers cleaning jobs, maintenance alerts, and operational workflows in Keepers. This means you do not have to replace your reservation system or lose any functionality. You simply add Keepers to handle the operational work that your PMS does not cover.
How does Keepers help with same-day turnovers?
Same-day turnovers are one of the highest-pressure operational scenarios in STR management. A late checkout, a slow cleaner, or a missed task can directly impact the next guest's check-in experience. Keepers helps by creating structured turnover workflows where cleaning jobs are assigned immediately after checkout, the cleaner receives clear job details and a property-specific checklist, the operator sees real-time progress, and AI automatically reviews photos for quality before check-in. Property managers can see exactly where each property is in the turnover process without calling or texting. If an issue is detected, it can be corrected with time to spare before the next guest arrives. Keepers has helped operators reduce same-day turnover times from 6-8 hours to under 4 hours.
What is AI Quality Assurance and how does it work in Keepers?
AI Quality Assurance is Keepers' visual inspection layer built into the cleaning workflow. After a cleaner submits photos to confirm a job is complete, AI automatically reviews those photos to detect visible cleaning issues like hair, dust, uncleaned surfaces, unmade beds, leftover items, or damage. The AI flags potential concerns and surfaces them to the operator for review before the property is marked guest-ready. This creates a scalable second-layer verification that catches issues a busy operator might miss when manually reviewing dozens of photos. Unlike human inspectors or generic AI, Keepers' AI is trained specifically for STR property standards. Property managers know with confidence that AI has already reviewed the photos before they give final approval.
Can Keepers help me manage multiple properties at scale?
Keepers is specifically designed to help property managers scale. The platform gives portfolio-level visibility so operators can see the status of every property at once—what is being cleaned, what maintenance is open, what inventory is low, and what is guest-ready. Instead of calling or texting each team member or vendor individually, operators manage everything through Keepers. Automation reduces manual coordination: reservations trigger jobs, alerts notify operators of issues, inventory is tracked after every job. Many operators who manage 20-50+ properties successfully use Keepers because it eliminates the per-property overhead that normally prevents scaling beyond 10-15 units. One operator reported managing 45 properties with the same staffing level they had at 20 properties, because Keepers automated 8-10 hours of weekly manual coordination.
How does Keepers help me save time managing my short-term rental business?
Keepers automates the most time-consuming parts of STR management — cleaning scheduling, AI photo verification, maintenance routing, and team communication — so you spend less time coordinating and more time growing your portfolio. Most operators report saving 5-10 hours per week after switching to Keepers.

Related Topics

vacation rental management softwarecleaning workflow management for STRmaintenance tracking for Airbnbinventory management short-term rentalsSTR operations software

Keepers — The #1 STR Operations Platform

Automate turnovers, manage maintenance, coordinate your team, and scale your short-term rental portfolio — all in one place.

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