Keepers + Hostaway Integration for New York City STR Operators

Hostaway is a powerful reservation and channel management system, but it is not designed to handle the operational execution that happens between reservations. New York City property managers using only Hostaway often find themselves managing operations in parallel — using Hostaway for reservations and channels, then jumping to texts, WhatsApp, spreadsheets, and email to actually coordinate the work.

Keepers plugs directly into this gap. The Keepers + Hostaway integration means reservation data flows automatically from Hostaway into Keepers, triggering operational workflows without manual setup. When a guest checks out of a New York City property in Hostaway, Keepers automatically creates a cleaning job. When that cleaning job is completed and photo-verified, Keepers tracks completion and maintenance clearance. When supply levels are confirmed, inventory status updates. The entire operational sequence happens inside Keepers, tied directly to the Hostaway reservation.

For New York City operators, this integration eliminates the most painful coordination step: repeating reservation information across multiple tools. Property address, guest name, check-out time, special requests — this data exists in Hostaway. With the Keepers integration, New York City cleaners and maintenance providers receive this information automatically when they receive a job assignment. No copy-paste. No miscommunication. No cleaner showing up at the wrong property.

Keepers also gives New York City property managers operational visibility that Hostaway does not provide. Hostaway shows reservations; Keepers shows the work behind every reservation. Is cleaning done? When? By whom? What did the property look like? Are supplies stocked? Are there maintenance issues? What is the AI quality assurance score? These questions matter more to New York City property managers than to operators in slower markets, because the margin for error is smaller and the financial impact of a failed turnover is larger.

The Keepers + Hostaway integration means New York City property managers stop living in emails and text chains and start living in a single operations platform. They keep the PMS they know; they add the operations layer they need.

Maintenance issues in New York City short-term rentals are expensive, time-sensitive, and often discovered by cleaners right before check-in. A broken appliance. A leaking faucet. A damaged window. These are not things a cleaner can fix, but they impact guest readiness and must be resolved immediately.

Keepers gives New York City property managers a structured maintenance workflow that prevents these discoveries from becoming guest complaints. When a cleaner finds an issue, they report it directly through Keepers — not through a text message that gets lost. The issue is automatically visible to the property manager, linked to the property and the reservation. The property manager can immediately assign it to a maintenance provider from the Keepers marketplace, text the provider directly through the platform, and track resolution in real-time.

For New York City operators, this is transformative. Instead of a cleaner texting 'Hey the bathroom sink is broken' at 2 PM and the property manager scrambling to find a plumber while a guest is arriving in an hour, the issue is captured in Keepers, assigned to a pre-vetted provider, and tracked to resolution. The property manager knows if it is fixable in time or if the reservation needs to be moved. They make this decision with complete information instead of panic.

Keepers also helps New York City property managers build a reliable maintenance network. Instead of maintaining a single plumber or handyman contact who is often overbooked, property managers can connect with multiple service providers through the Keepers marketplace — plumbers, electricians, HVAC specialists, appliance repair, lock service, and general handymen. They assign jobs based on who is available and who specializes in the issue. They track every maintenance event in one place with photo documentation and completion confirmation.

For New York City properties, this creates operational resilience. When one provider is unavailable, another is assigned. When an issue is complex, the right specialist is called. When something breaks, it is not a crisis — it is a tracked job with a known solution and an available provider.

Keepers maintenance integration with Hostaway means maintenance workflows are also tied to reservations. New York City property managers can see at a glance which properties have open maintenance issues, which turnovers are delayed because of pending repairs, and which maintenance events happened during guest stay versus turnover. This is operational visibility that spreadsheets and text chains cannot provide.

New York City property managers typically set up Keepers in one of two ways: they either manage a small number of properties already and want to add operational visibility and verification, or they are scaling beyond their current capacity and need a system that can support rapid growth.

The Keepers + Hostaway integration makes the setup seamless. Once the connection is activated, Hostaway reservation data flows automatically into Keepers. Cleaning jobs are created when guests check out. Maintenance workflows are triggered when issues are reported. Supply confirmation becomes part of every turnover. AI quality assurance reviews photos automatically. Within days, New York City property managers have visibility they did not have before.

Many New York City operators start with one property or a small group to test the workflow. They assign one cleaner to try the Keepers job workflow. They submit a few cleaning jobs and see how the photo submission, checklist completion, and AI quality assurance process works. They discover that the process actually reduces time because there is no back-and-forth texting or unclear expectations. Everything is documented and tied to the property.

Once they see the benefit, New York City property managers typically expand to all their properties and all their cleaners. They start building a network of cleaning companies and service providers through the Keepers marketplace. They configure property-specific checklists so every property is cleaned to the same standard. They set up AI quality assurance thresholds so they are automatically alerted to any issues above a certain severity. They establish communication workflows so team members, cleaners, and guests receive the right messages at the right time.

For New York City property managers managing multiple properties, the expansion typically happens over 2-4 weeks. By month two, they are running full operational workflows through Keepers for every property. They have replaced group texts and manual coordination with a structured operations platform. They have visibility into every property status in real-time. They know whether each property is guest-ready without calling or texting anyone.

Keepers also provides dedicated support for New York City operators during setup. The integration with Hostaway is straightforward, but every New York City market has unique operational needs — specific cleaning companies, local maintenance providers, particular guest standards. Keepers support helps New York City property managers configure the platform to their exact workflow.

The result: New York City property managers move from managing properties through chaos to managing them through a verified operations system. Turnovers become predictable. Guest readiness becomes measurable. Team accountability becomes built-in. And the property manager gains hours per week back to focus on growth instead of coordination.