The Best STR Operations Software for Hostaway Integration Property Managers

Keepers' Hostaway integration is built specifically for Hostaway Integration property managers who want their reservation data to drive operations automatically. When you connect your Hostaway account to Keepers, every new reservation automatically creates a cleaning job, assigns the right checklist for that property, triggers maintenance visibility, and sets up team communication tied to the check-in date. This means a property manager in Hostaway Integration never has to manually enter a cleaning job again—reservation data flows from Hostaway into Keepers' operational workflows automatically. The integration supports the full Hostaway Integration use case: multi-property portfolios, multiple team members, multiple cleaners and vendors, and rapid turnover requirements. For Hostaway Integration operators who manage properties across the city and surrounding areas, Keepers syncs reservation data in real time, so the platform is always current with Hostaway. If a guest cancels in Hostaway, the cleaning job cancels in Keepers. If a guest checks in early, the timeline adjusts. This real-time sync eliminates the common problem of Hostaway Integration operators working from stale data or having to manually update multiple systems when a reservation changes. The integration also maintains a two-way relationship: Hostaway remains the source of truth for booking data, channel management, and guest messaging; Keepers becomes the source of truth for operational execution and verification. Hostaway Integration property managers benefit because they do not have to switch reservation systems or change how they use Hostaway. The platform handles both: reservations stay in Hostaway, operations stay in Keepers, and the two systems talk to each other automatically. This reduces adoption friction for Hostaway Integration teams who have already built workflows around Hostaway and simply need the operational execution layer that was missing.

Maintenance issues in Hostaway Integration properties are often discovered during cleaning or reported by guests mid-stay, creating emergency scenarios where the operator has to find a service provider quickly while the guest is waiting or about to arrive. This fragmented coordination creates stress, longer resolution times, and unhappy guests. Keepers gives Hostaway Integration property managers a structured maintenance workflow where issues can be reported by cleaners, team members, or operators at any time—and automatically routed to available service providers through the Keepers marketplace or assigned to existing vendors. When a cleaner in Hostaway Integration discovers a broken appliance, a leaky faucet, or a damaged fixture during a turnover, they report it directly through the Keepers app, linked to that property and reservation. The issue becomes visible in the Keepers maintenance queue, and the operator can immediately assign it to a service provider. If the issue is urgent and the next guest arrives in hours, Keepers marketplace connects the operator with available plumbers, electricians, handymen, or other service professionals in Hostaway Integration who can respond quickly. Hostaway Integration operators who build a provider network through Keepers report 40-60% faster maintenance response times compared to searching for providers manually or relying on texts. The platform also creates a maintenance history at the property level, so Hostaway Integration operators can see which issues have been reported, how often they occur, which providers handled them, and how long resolution took. This historical data helps operators identify problematic properties, plan proactive maintenance, and improve the guest experience. For Hostaway Integration property managers, maintenance visibility means fewer guest complaints about maintenance issues, fewer refunds due to property conditions, and more confidence in the readiness of their portfolio.

Hostaway Integration property managers typically start using Keepers in one of three ways: connecting an existing Hostaway account, onboarding a team member to the platform, or integrating their existing cleaners and service providers into the Keepers workflow. The setup process is straightforward because Keepers is designed for operators who already use Hostaway and simply need the operational execution layer. The first step is a demo or walkthrough where a Keepers team member shows the property manager how the platform works with their specific Hostaway setup—how reservations flow in, how cleaning jobs are created, how maintenance is tracked, and how team members and cleaners use the app. This helps Hostaway Integration operators understand the time they will save and the visibility they will gain. The second step is connecting the Hostaway account to Keepers through a secure API integration. This takes minutes and requires no manual data entry. Once connected, Hostaway Integration operators see existing reservations flowing into Keepers and can start assigning cleaning jobs, creating checklists, and setting up team communication. Hostaway Integration property managers can onboard as many team members as needed—cleaners, maintenance coordinators, other managers—and each person sees the work relevant to their role. A cleaner in Hostaway Integration sees only their assigned jobs and can submit photos and completion confirmation through the app. A maintenance coordinator sees open issues and can assign service providers. A property manager sees the full portfolio view with cleaning status, maintenance tracking, inventory levels, and guest readiness across all properties. Onboarding also includes setting up cleaners and service providers. Hostaway Integration operators can add their existing cleaners directly into Keepers, import cleaners from the Keepers marketplace in their area, or mix both. The platform works with any cleaner—whether they are already in the Keepers marketplace or brought in by the operator. From an operational standpoint, Hostaway Integration property managers typically see positive impact within the first two weeks: fewer texts, clearer job assignments, faster completion confirmation, and better visibility into property status. Many Hostaway Integration operators expand their use of Keepers after the initial setup—adding maintenance tracking, inventory management, or team communication workflows that they did not activate immediately but found valuable once they saw how the platform works. For Hostaway Integration property managers interested in exploring Keepers, the best next step is a quick consultation with the Keepers team to discuss the specific setup that fits their portfolio, market, and operational needs.