The Best STR Operations Platform for Hostaway Users in Cleveland

Cleveland property managers who use Hostaway often ask the same question: Do I have to replace my reservation system to get better operational control? The answer is no. Keepers is built as a PMS-neutral operations platform that sits above Hostaway, not instead of it. This means you keep Hostaway as your reservation, channel management, and booking engine—exactly how you use it today. Keepers adds the execution and verification layer that Hostaway was not designed to provide. Hostaway manages reservations, guest messaging, channel sync, and payments. Keepers manages the operational work that happens between reservations: cleaning coordination, maintenance visibility, inventory tracking, team communication, AI quality assurance, and service provider marketplace access. When you integrate Keepers with Hostaway, reservation data flows automatically into Keepers workflows. A new booking in Hostaway creates a cleaning job in Keepers. Guest arrival data triggers pre-arrival checklists. Property maintenance issues reported in Hostaway automatically become visible in Keepers maintenance workflows. This integration eliminates the operational friction that comes from using two disconnected systems. Cleveland operators no longer have to manually re-enter reservation data, remind cleaners about upcoming jobs, or chase maintenance updates across multiple channels. The integration handles that coordination automatically. For Cleveland property managers scaling from 5 properties to 25 or beyond, this integration becomes essential infrastructure. Manual coordination that works at small scale breaks down at portfolio scale. Keepers + Hostaway integration is designed specifically for Cleveland operators who want to scale without adding headcount.

Managing short-term rental properties in Cleveland means managing more than just cleaning. Maintenance issues happen—a furnace malfunction in winter, a water heater failure, a broken appliance, or a plumbing issue. Inventory needs constant attention—stocking toiletries, linens, kitchen supplies, coffee, and guest amenities. Service providers—plumbers, electricians, HVAC technicians, handymen—need to be coordinated and tracked. When these workflows are scattered across phone calls, emails, and texts, issues get lost and costs increase. Keepers brings maintenance visibility, inventory tracking, and service provider coordination into one connected platform integrated with Hostaway. A cleaner discovers a maintenance issue during turnover? They report it directly through Keepers, linked to the property. The issue is immediately visible to the operator and can be assigned to a service provider from the Keepers marketplace or to an existing vendor. Tracking happens automatically—response time, completion status, cost, and resolution are all documented in the property record. For Cleveland operators, this is transformative. A maintenance issue that used to require phone calls, follow-ups, and manual tracking now becomes a trackable workflow. Inventory works the same way. Cleaners confirm supply levels as part of every cleaning job. Operators receive alerts when supplies are low. Restock tasks are created and tracked. Cleveland property managers using Keepers report that they no longer run out of critical supplies mid-stay—which directly prevents guest complaints. The service provider marketplace adds another layer. Cleveland operators can add their existing vendors into Keepers and manage all jobs—from Keepers—whether they came from the marketplace or were brought in directly. This means one place to assign work, track completion, and store provider records. For Cleveland's growing STR market, where finding reliable service providers is competitive, having a connected vendor network is a measurable advantage.

Starting with Keepers as a Cleveland Hostaway user is straightforward. The platform is designed to integrate seamlessly with your existing Hostaway setup without requiring system changes or disrupting your current workflow. The first step is connecting your Hostaway account to Keepers. This is a simple OAuth connection—you authorize Keepers to read reservation data from Hostaway, and Keepers automatically syncs your calendar, guest information, and reservation details. No manual data entry. No duplicate systems. From that point forward, every reservation created in Hostaway flows into Keepers and automatically triggers the operational workflows you configure. Most Cleveland operators set up Keepers workflows in this order: cleaning jobs first, then maintenance visibility, then inventory tracking, then team communication. This phased approach gives you time to onboard your team, test workflows with a few properties, and then expand across your full portfolio. Keepers provides onboarding support specifically for Hostaway users. The team helps you map your property-specific cleaning checklists, set up your service provider preferences, invite team members, and configure which Hostaway reservation events trigger which Keepers workflows. For Cleveland property managers with multiple properties across different neighborhoods, Keepers allows property-specific customization. A downtown loft cleaning checklist looks different than a suburban family home checklist. Keepers captures these variations. Once onboarding is complete, day-to-day operation is simple. When you receive a reservation in Hostaway, Keepers automatically handles the coordination. Cleaners receive job assignments in the Keepers app. Property managers see cleaning progress, maintenance status, inventory levels, and guest readiness all on one dashboard. Team members can communicate about specific properties without using group texts. Everything stays tied to the property and the reservation. Cleveland operators report that onboarding typically takes 1-2 weeks from connection to full operational deployment. The platform is designed to move fast because operators understand the value immediately—fewer manual steps, better visibility, faster turnovers, and verified guest readiness. For Hostaway users in Cleveland who have felt the pain of disconnected operations, Keepers is the natural next step. You keep Hostaway. You add Keepers. You operate with significantly more control.